Sometimes the best ideas start as doodles. This month’s favorite: a flowchart mapping how customer complaints turn into product features.

Every suggestion is tracked, and 40% of our feature updates in 2024 came directly from user feedback.

What most people don’t see is the messy, creative process behind the scenes. Our team debates, sketches, and iterates, turning raw feedback into real solutions.

Some of our most popular features started as a joke on the whiteboard or a passing comment, but after a few iterations, they became a core part of our product.

Gartner reports that companies that close the feedback loop see 2x faster product adoption and 30% higher customer satisfaction.

For customer experience managers, data analysts, and project managers, this is a reminder that every voice matters and often, the best ideas are born in marker ink.

The next time you see a new feature in our product, remember it might have started as a doodle, a joke, or a wild idea. That’s the magic of a team that listens.