Streambow brings to Operators high value-added End-to-End Quality of Service and Quality of Experience solutions, to improve their customer service experience and assure continuous operational cost reduction.
Our real-time passive monitoring and active measurements including Crowdsourcing provides to the service providers valuable QoS real-time insights. Subjective customer feedback through pre-defined panels and questionnaires capture the QoE from operator’ customers. Powerful business analytics are the basis of an investment-oriented decision-making tool, based on customer real perception and real-time analysis.
ADVANTAGES OF STREAMBOW’S SOLUTIONS
- 40% Time savings associated with process optimisation and automation
- Real-time results
- Multi-vendor technology & approach
- Monitor network quality levels as perceived by customers
- Service provider benefits from self-care data, pointing directly to customer affecting service issues
- Prevent multiple field force visits to site or customers
- Possibility to use field testers with lower skills
- Open interfaces allow fast integration with backend systems
OUR PORTFOLIO SOLUTIONS
- Digitalized workflow solutions for integration with operational support systems
- Support tools for site installation and validation
- Field Service assistance tools
- Home / Office Wi-Fi service validation
- Probing of Gigabit access
- Integrated crowdsourcing solutions for benchmarking, network quality and business customer, applied to different market use cases
- Competitor site intelligence tools – know what your competitors deploy at each site
- Customer Survey and Feedback tools
- Customized dashboards with detailed and macro views