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Streambow brings to Operators high value-added End-to-End Quality of Service and Quality of Experience solutions, to improve their customer service experience and assure continuous operational cost reduction.

Our real-time passive monitoring and active measurements including Crowdsourcing provides to the service providers valuable QoS real-time insights. Subjective customer feedback through pre-defined panels and questionnaires capture the QoE from operator’ customers. Powerful business analytics are the basis of an investment-oriented decision-making tool, based on customer real perception and real-time analysis.


ADVANTAGES OF STREAMBOW’S SOLUTIONS

  • 40% Time savings associated with process optimisation and automation
  • Real-time results
  • Multi-vendor technology & approach
  • Monitor network quality levels as perceived by customers
  • Service provider benefits from self-care data, pointing directly to customer affecting service issues
  • Prevent multiple field force visits to site or customers
  • Possibility to use field testers with lower skills
  • Open interfaces allow fast integration with backend systems

OUR PORTFOLIO SOLUTIONS

  • Digitalized workflow solutions for integration with operational support systems
  • Support tools for site installation and validation
  • Field Service assistance tools
  • Home / Office Wi-Fi service validation
  • Probing of Gigabit access
  • Integrated crowdsourcing solutions for benchmarking, network quality and business customer, applied to different market use cases
  • Competitor site intelligence tools – know what your competitors deploy at each site
  • Customer Survey and Feedback tools
  • Customized dashboards with detailed and macro views