Mobile network operators often face issues that can negatively impact both network performance and customer satisfaction, making them costly to address. These problems are related to “cross-feeder” and “cross-sector” issues, which are technical glitches involving the network’s antenna systems.
 
Both these issues cause overlapping of network coverage, which can lead to several problems and unreliable connections. As a result, customers might experience more dropped calls, slower internet speeds, and overall unstable network service, affecting the quality of service and customer satisfaction.
 
To prevent these costly issues and ensure customer happiness, it’s essential to spot and fix these glitches early.
 
XCellSite’s Site Validation Workflow helps in this process by standardising and automating the checking of transmitters. This system ensures that any site set up meets quality standards before it starts serving customers, reducing the need for expensive fixes and frequent checks later on. This proactive approach saves money and keeps network service at its best, ensuring customers remain happy.