Fixed broadband service providers often struggle to manage WiFi complaints due to limited troubleshooting capabilities and minimal visibility into WiFi network quality in customers’ homes. The increasing number of devices in the home makes network management more difficult, resulting in more complaints and longer resolution times. Customers often expect providers to resolve all WiFi issues, even those caused by changes within their own home networks, which can put providers in a difficult position.
 
XSmart Home 360 offers a solution to these challenges by providing a comprehensive set of WiFi KPIs and QoS parameters, enabling faster resolution of WiFi related issues. It integrates data from software probes installed in key components of the home network, providing insight for more efficient troubleshooting and resolution.