{"id":512,"date":"2011-06-01T17:34:58","date_gmt":"2011-06-01T17:34:58","guid":{"rendered":"https:\/\/streambow.com\/?p=512"},"modified":"2024-04-21T10:37:42","modified_gmt":"2024-04-21T10:37:42","slug":"vodafone-portugal-selects-xperience-quality-of-experience-solution-for-monitoring-and-diagnosing-their-mobile-broadband-internet-from-end-user-perspective","status":"publish","type":"post","link":"https:\/\/streambow.com\/index.php\/2011\/06\/01\/vodafone-portugal-selects-xperience-quality-of-experience-solution-for-monitoring-and-diagnosing-their-mobile-broadband-internet-from-end-user-perspective\/","title":{"rendered":"Vodafone Portugal selects Xperience \u2013 Quality of Experience Solution for Monitoring and Diagnosing their Mobile Broadband Internet from End User Perspective"},"content":{"rendered":"\n<p class=\"has-text-align-center\"><em>Xperience enables Vodafone to see the mobile internet service quality from customer\u2019s perspective.<\/em><\/p>\n\n\n\n<p><strong>Lisbon, Portugal \u2013 June 2011<\/strong> \u2013 STREAMBOW, a leading provider of quality of experience and service solutions for mobile, home and access networks, today announced that Vodafone (LSE: VOD.L) has selected its Xperience solution to diagnose and monitor the customer experience of end user\u2019s mobile internet services. <\/p>\n\n\n\n<p>By implementing Xperience Care Center, Vodafone reduces significantly the diagnosis and support time spent per incident resulting in reduced support costs and at the same time better customer attendance. Xperience Care Center is running in-depth, real-time, on-demand diagnostics directly on customers\u2019 computer, to identify service bottlenecks, equipment failures, configuration or network problems.<\/p>\n\n\n\n<p>Using Xperience Care Center, the customer is instructed to launch a diagnosis session on the fly from a link via Vodafone\u2019s service portal, without requiring any pre-deployment. The entirely web-based, solution performs end-to-end testing and measurement including, latency, bandwidth measurement, equipment diagnostics and more. Test results are practically instant and viewable by the support technician and the customer at the same time. The unique combination of equipment diagnostics and throughput data offers the technician a holistic view to customers\u2019 service experience allowing instant classification between customer or network problems.<\/p>\n\n\n\n<p> This fast resolution offers Vodafone the ability to increase customer satisfaction and productivity while saving Vodafone time and costs, avoiding unnecessary on-site support or implementing more investigative testing from their end.<\/p>\n\n\n\n<p>Streambow\u2019s Care Center solution helps Vodafone in its effort to continually improve customer satisfaction, this time through faster and more comprehensive diagnostics to remedy user impairments . \u201cXperience also gives us the ability to reduce our time spent on support issues and to achieve significant reductions in technical support costs\u201c, commented Jos\u00e9 Oliveira, Operations Director, Vodafone.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">About Vodafone Portugal<\/h2>\n\n\n\n<p>Vodafone Portugal is part of the world\u2019s leading mobile telecommunications company and has a leadership position in terms of innovation, brand image and customer satisfaction in Portugal. Vodafone Portugal focuses on delivering total communications solutions to its more than 6.1 million customers. <\/p>\n\n\n\n<p>Visit Vodafone Portugal\u2019s website at <a href=\"http:\/\/www.vodafone.pt\">www.vodafone.pt<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">About Streambow<\/h2>\n\n\n\n<p>Streambow is an innovative provider of integrated quality of service and quality of experience assurance solutions for carriers and service providers who seek network performance, quality assurance for high availability, mission and revenue-critical service offerings.  Streambow\u2019s solutions are ideal for a variety of broadband access technologies, including, xDSL, mobile internet, FTTH and Cable.  Streambow\u2019s software clients, web-based agents and hardware probes combine to provide comprehensive end-to-end testing, diagnostics and monitoring, to troubleshoot network problems and assure network service quality parameters from an end customer perspective.  <\/p>\n\n\n\n<p>Streambow was founded in 2004 by a group of telecommunication specialists with an extensive experience in the worldwide telecommunication Industry.  The development of innovative products to the Portuguese and European market is today the main business focus of Streambow.  <\/p>\n\n\n\n<p>More information can be found online at <a href=\"http:\/\/www.streambow.com\">www.streambow.com<\/a><\/p>\n\n\n\n<p><em>Note: References to company names, brands, products or other such terms may be registered trademarks of their respective owner.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Xperience enables Vodafone to see the mobile internet service quality from customer\u2019s perspective. Lisbon, Portugal \u2013 June 2011 \u2013 STREAMBOW, a leading provider of quality of experience and service solutions for mobile, home and access networks, today announced that Vodafone (LSE: VOD.L) has selected its Xperience solution to diagnose and monitor the customer experience of [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"ngg_post_thumbnail":0,"_vp_format_video_url":"","_vp_image_focal_point":[],"footnotes":""},"categories":[1],"tags":[],"class_list":["post-512","post","type-post","status-publish","format-standard","hentry","category-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Vodafone Portugal selects Xperience \u2013 Quality of Experience Solution for Monitoring and Diagnosing their Mobile Broadband Internet from End User Perspective - Streambow<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/streambow.com\/index.php\/2011\/06\/01\/vodafone-portugal-selects-xperience-quality-of-experience-solution-for-monitoring-and-diagnosing-their-mobile-broadband-internet-from-end-user-perspective\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Vodafone Portugal selects Xperience \u2013 Quality of Experience Solution for Monitoring and Diagnosing their Mobile Broadband Internet from End User Perspective - Streambow\" \/>\n<meta property=\"og:description\" content=\"Xperience enables Vodafone to see the mobile internet service quality from customer\u2019s perspective. Lisbon, Portugal \u2013 June 2011 \u2013 STREAMBOW, a leading provider of quality of experience and service solutions for mobile, home and access networks, today announced that Vodafone (LSE: VOD.L) has selected its Xperience solution to diagnose and monitor the customer experience of [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/streambow.com\/index.php\/2011\/06\/01\/vodafone-portugal-selects-xperience-quality-of-experience-solution-for-monitoring-and-diagnosing-their-mobile-broadband-internet-from-end-user-perspective\/\" \/>\n<meta property=\"og:site_name\" content=\"Streambow\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.linkedin.com\/company\/streambow\/\" \/>\n<meta property=\"article:published_time\" content=\"2011-06-01T17:34:58+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-04-21T10:37:42+00:00\" \/>\n<meta name=\"author\" content=\"anibal.rodrigues\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"anibal.rodrigues\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/streambow.com\/index.php\/2011\/06\/01\/vodafone-portugal-selects-xperience-quality-of-experience-solution-for-monitoring-and-diagnosing-their-mobile-broadband-internet-from-end-user-perspective\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/streambow.com\/index.php\/2011\/06\/01\/vodafone-portugal-selects-xperience-quality-of-experience-solution-for-monitoring-and-diagnosing-their-mobile-broadband-internet-from-end-user-perspective\/\"},\"author\":{\"name\":\"anibal.rodrigues\",\"@id\":\"https:\/\/streambow.com\/#\/schema\/person\/f2d00d1c8fbb93492ff5e8c973e9368f\"},\"headline\":\"Vodafone Portugal selects Xperience \u2013 Quality of Experience Solution for Monitoring and Diagnosing their Mobile Broadband Internet from End User Perspective\",\"datePublished\":\"2011-06-01T17:34:58+00:00\",\"dateModified\":\"2024-04-21T10:37:42+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/streambow.com\/index.php\/2011\/06\/01\/vodafone-portugal-selects-xperience-quality-of-experience-solution-for-monitoring-and-diagnosing-their-mobile-broadband-internet-from-end-user-perspective\/\"},\"wordCount\":519,\"publisher\":{\"@id\":\"https:\/\/streambow.com\/#organization\"},\"articleSection\":[\"News\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/streambow.com\/index.php\/2011\/06\/01\/vodafone-portugal-selects-xperience-quality-of-experience-solution-for-monitoring-and-diagnosing-their-mobile-broadband-internet-from-end-user-perspective\/\",\"url\":\"https:\/\/streambow.com\/index.php\/2011\/06\/01\/vodafone-portugal-selects-xperience-quality-of-experience-solution-for-monitoring-and-diagnosing-their-mobile-broadband-internet-from-end-user-perspective\/\",\"name\":\"Vodafone Portugal selects Xperience \u2013 Quality of Experience Solution for Monitoring and Diagnosing their Mobile Broadband Internet from End User Perspective - 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