{"id":1648,"date":"2020-06-09T14:08:43","date_gmt":"2020-06-09T14:08:43","guid":{"rendered":"https:\/\/streambow.com\/?p=1648"},"modified":"2024-04-21T11:04:19","modified_gmt":"2024-04-21T11:04:19","slug":"smart-home-360-mitigates-covid-19-blues","status":"publish","type":"post","link":"https:\/\/streambow.com\/index.php\/2020\/06\/09\/smart-home-360-mitigates-covid-19-blues\/","title":{"rendered":"Smart Home 360 mitigates COVID-19 blues"},"content":{"rendered":"\n<p><strong>With nearly a quarter of the world population confined to remote work from home, how has your network coped with the increased traffic demand from residential areas? How many additional customer complaints? How many additional visits of Field Teams to the subscriber\u2019s homes, with the possibility of exposing your team members?<\/strong><\/p>\n\n\n\n<p>COVID-19 mitigation measures by Governments worldwide shifted internet capacity demand from the office to the home, taking major operators into \u201cwar rooms\u201d to guarantee adequate service once everyone started working from home. Videoconferencing, large screen views with multiple attendees, downloading of large presentations and support documentation, as well as additional infotainment demand, exponentially shifted data service capacity requirements away from city centres\/office centres to suburban homes and general residential areas.\u00a0 When low performance or inadequate response from the operator\/carrier is perceived by the customers, increased volume of calls to customer care centres will result, which may cause further delays in customer care response and resultant frustration from customers.<\/p>\n\n\n\n<p>Streambow\u2019s <strong>Smart\nHome 360<\/strong> solution is designed to get you closer to the customer, by\nproviding a <strong>full 360 view of the performance in the home environment<\/strong>. By\ncorrelating data stream performance in the Home Gateway to the WiFi service\nthroughout the home, Smart Home 360 obtains the full insight into home WiFi\nperformance. With its unique features, remote assistance in real time may be\nprovided \u201con the fly\u201d to all home subscribers and issues detected very quickly.\nAs a result, either the complaint is immediately resolved remotely, or full\ndetails of the nature of the problem are obtained, to drastically reduce the\npermanence time at the customer\u2019s home and hence minimize the risk of exposure\nof your Field Team. <\/p>\n\n\n\n<p>Additionally,\nSmart Home 360 APP includes a \u201csingle-click\u201d feedback for the subscriber,\nallowing him to register customer experience feedback in real time, directly to\nthe Network Support teams. The Carrier will have a clear view of the critical\nKPIs to decide in a learned way if a visit to the customer is strictly needed,\nor whether the issue can be resolved remotely. <\/p>\n\n\n\n<p>Smart Home 360\nis the answer for guaranteeing a high level of customer service, while reducing\nthe number of troubleshooting visits to customer\u2019s homes therefore lowering the\nrisk of possible infection of own staff. The end result is a more efficient\nmanagement of Field Team response, precise diagnostics, quicker reaction time,\nresulting in higher customer NPS and lower costs. <\/p>\n\n\n\n<p>As a derivative,\ncellular network measurements are also taken regularly inside the home,\nproviding a 100% indoor coverage view of your cellular network.<\/p>\n\n\n\n<p>Smart Home 360\nis your remote aid in providing superior service to the home, reducing truck\nrolls and increasing your customer satisfaction. <\/p>\n\n\n\n<p>For more information kindly visit <a href=\"https:\/\/streambow.com\/index.php\/portfolio\/smart-home-360\">Streambow webpage<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>With nearly a quarter of the world population confined to remote work from home, how has your network coped with the increased traffic demand from residential areas? How many additional customer complaints? How many additional visits of Field Teams to the subscriber\u2019s homes, with the possibility of exposing your team members? COVID-19 mitigation measures by [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"ngg_post_thumbnail":0,"_vp_format_video_url":"","_vp_image_focal_point":[],"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1648","post","type-post","status-publish","format-standard","hentry","category-news"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Smart Home 360 mitigates COVID-19 blues - Streambow<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/streambow.com\/index.php\/2020\/06\/09\/smart-home-360-mitigates-covid-19-blues\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Smart Home 360 mitigates COVID-19 blues - Streambow\" \/>\n<meta property=\"og:description\" content=\"With nearly a quarter of the world population confined to remote work from home, how has your network coped with the increased traffic demand from residential areas? 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