Ever wondered what is the real customer perception of your network? … And where network improvement really matters?
Understanding where subscribers are located, service usage habits and perceived network performance, is essential knowledge to effectively optimise the network to maximize benefits from network investment and improve customer satisfaction.
Streambow’s XCrowdSourcing solution provides the answer. With a Customer Experience Management (CEM) approach database, designed to capture and provide the Operator with a comprehensive set of detailed customer experience metrics, a complete picture of service utilization can be obtained from the real users. With metrics ranging from device status to network information, associated with georeferencing and service usage details, the solution provides a full overview of the real customer experience.