Vodafone Portugal has elected Streambow’s Click2Report Solution, for digitalization of LME/SME site acceptance main processes, via a mobile application, to leverage customer relationship with a real-time view of the project rollout.
The Click2Report solution allows Vodafone Portugal to improve project management efficiency (with internal project teams and Field roll-out partners) and also to improve customer relationship.
Lisbon, Portugal – September 26th, 2018 – STREAMBOW, a leading provider in quality of experience and service solutions for home and access networks, announced today that Vodafone Portugal has selected Streambow’s Click2Report app for digitalization of LME/SME site acceptance main processes and to improve customer relationship with a real-time view of the project rollout.
“Click2Report platform improves customer relations, showing enterprise project rollout/implementation visibility by offering a customized client view of the work being performed in real time. This platform also contributes for the digitalization of site acceptance main processes, moving to a mobile process and offering a consolidated view of the field work being performed. Click2Report is a platform which is equally relevant for field technicians, project managers, customers as well as to the Management Level during all project phases, hence contributing for a Better Project management and costs reduction”, says Vasco Cruz Gomes, Head of Enterprise Solutions Vodafone Portugal.
“With the Click2Report solution, Vodafone Portugal now has a digitalized and integrated system for LME/SME site acceptance main processes.
When the Engineer arrives at the site to be accepted, all the workflow data required for these activities is already available in Click2Report app.
The Engineer is then guided through the acceptance/testing process. Immediately upon tests completion, results are made available, in real-time, to Vodafone Portugal” Anibal Rodrigues, Streambow’s CEO, explains.
About Vodafone Portugal
Vodafone Portugal is a global telecommunications operator with a convergent service recognized in all segments of the market. Leader in innovation, brand image and customer satisfaction, Vodafone Portugal currently serves around 3 million homes and businesses with its fast and reliable next-generation network and has over 4.7 million mobile customers.
Vodafone Portugal is part of the Vodafone Group which is one of the world’s largest telecommunications companies, providing a range of services including voice, messaging, data and fixed communications. Vodafone Group has around 531.9 million mobile customers and more than 20.4million fixed broadband customers.
Streambow is an innovative provider of integrated quality of service (QoS) and quality of experience (QoE) assurance solutions. The main focus is towards carriers and service providers seeking to improve Customer Experience, Network and Service Performance within their mission of revenue-critical service offerings.
Streambow’s solutions are ideal for all broadband access technologies, such as 3g/4g mobile, xDSL, Wi-Fi, FTTH and Cable. Smartphone Apps, software clients, web-based agents and hardware probes are all combined to provide comprehensive end-to-end testing, customer feedback, crowd-sourcing, diagnostics and monitoring, in order to troubleshoot network problems and assure network service quality parameters from an end-customer perspective.