Streambow at Broadband World Forum 2011
Streambow will be present at Broadband World Forum 2011 that will take place in Paris, 27th-29th September. (booth E7)Streambow will showcase Xperience Care Center, a unique solution for efficient Quality of Experience analysis at ISP Support Centers.
As the demand for faster Internet services is increasing operators are facing more performance problems in their access networks. By consequence, more unsatisfied customers are loading operators’ Call Centers. Today, complaints about poor performance are already among the top 3 of operators’ support statistics.
The Xperience Care Center solution helps operators to efficiently cope with this situation, by either avoiding that complaints reach help-desk or by reducing fault positives that would charge level 2 analysis.
Our holistic approach combines quality measurements and statistic parameters from customers’ devices with all relevant data from the access network offering network operators the unique customer view of their delivered services.
Streambow’s solutions have been implemented at fixed, mobile and cable operators to diagnose and troubleshoot broadband internet experience at customer support centers, customer self-care and for quality monitoring.