The most frequent Customer Care complaints an operator can face are the difficulties to setup a call, slow data connection, browsing, unstable network detection levels, broken wireless or fixed connectivities, dropped calls or even the low coverage or absence of power signal. With Xperience solution, you can quickly diagnose all those situations of service experience issues, optimize your Customer Care processes and reduce your operational costs. Xperience App gives your Customers the possibility to more easily report their usage experience feedback by offloading your Call Center from Customers' calls. So this optimizes the process of obtaining QoE feedback with less costs on calls and acting preventively, correcting network issues before more complaints come in.

Today your direct and indirect sales field forces follow a go-to market plan by meeting Customers with a service demonstration and probably an immediate proposal is sent to Customer's email, without local network experience information. Customer then signs the contract and when installation teams go to the Customer site, sold solution might not work properly and additional costs have to be considered to meet Customer demand of services within the solution. To avoid these situations, an Xperience solution based on service eligibility feedback is available to support your sales field forces and operations' teams to select best services to sell and assess agreed SLAs at the Customer's premises. • Support sales field force and operations' teams • Select best solutions to sell and assess post sales SLA • Right network requirements • Right proposal sent.

Marketing might have a monthly event register to plan campaigns the best way without any loss of QoE of the users participating on Crowded Events like music concerts, fairs, football games, public demonstrations, but especially on the unpredictable events, it's necessary to manage the impacts on capacity and radio coverage planning. Broadband coverage and the correspondent local network capacity demand can't sometimes be forecasted before the events happen, and network QoS reestablished after them. This solution provides continuous adaptive real time management of QoE to increase Customer profitability and reduce operational costs.

One of the most common works mobile telcos need to perform, to survey their access network quality are drive tests. They usually use a lot of resources like cars, fuel, maintenance, dedicated testers and drivers to find and correct any radio coverage gaps, representing high accumulated costs. Xperience solution can increase higher precision probing with continuously up-to-date QoS measurements, and significantly reduce operational costs with quality surveys' processes, because it does not use dedicated resources to the surveys' activities.

Operators have a weekly plan of activities to workout, mainly by engineering and operations' teams. These activities may represent several work orders that need to be coordenately executed and confirmed. The most common activities on the technical infrastructure may be like: • Installation and repair at Customer’s home; • Installation or reorientation of LTE/Wi-Fi antennas; • Establish new fiber/xDSL/cable connections;

Sometimes Customers need operator support at home because they might feel they don't have internet speeds, as contracted. Or, perhaps they need some wireless power fixing because wireless network coverage doesn't reach one of the rooms. The support procedures rely on subcontracted technical companies for truck rolls to Customers so that QoS/QoE can be measured and no issues detected by the customer. But too many costs are involved, this way. Xperience solution can increase higher precision probing with QoS/QoE measurements, and significantly reduce unnecessary operational costs with truck rolls to Customer's premises.

Xperience is based on a high-performance “Probe-Server” architecture, especially designed to handle very large-scale distributions of Xperience probes. Software probes can be embedded or installed at customer devices, collecting customer experience data directly from the device in use. They are ideally suited for massive and cost-effective distributions. Software probes are also very effective where time matters, e.g. in customer support scenarios. Hardware probes can be the preferred choice of use for unattended scenarios and to guarantee continuous, 24/7 service assessments. Xperience Management System is the center point of the solution, responsible for remote administration and data processing of all participating probes. Xperience offers on board data analysis for decision making, reporting and provisioning of data to different stakeholders, including CEM, SDN or SQM systems. Xperience supports all major network technologies of Mobile Networks, Fixed Networks and Wi-Fi within one system. Xperience is ready to be used as hosted service, in the cloud or in-house installation. Probes are available for Android, for web portals via Java Script and HW Probes.

Streambow is today a leading provider of integrated quality of service (QoS) and quality of experience (QoE) assurance solutions, dedicated to carriers and service providers seeking to improve Customer Experience, Network and Service Performance, of their mission and revenue-critical service offerings. Streambow’s solutions are ideal for all broadband access technologies, such as 3g/4g mobile, xDSL, Wi-Fi, FTTH and Cable. Smartphone Apps, software clients, web-based agents and hardware probes combine to provide comprehensive end-to-end testing, customer feedback, crowd-sourcing, diagnostics and monitoring, to troubleshoot network problems and assure network service quality parameters from an end customer perspective.